Privacy Policy

Privacy Policy for Progressive Dispute Resolutions

Effective Date: 17/03/2025

Progressive Dispute Resolutions ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We collect the following types of information:

Personal Information: This includes information such as your name, address, email address, phone number, and other contact details.
Technical Data: This includes IP addresses, browser types, device identifiers, location data, and other technical information collected automatically when you visit our website or use our services.
Usage Data: This includes information about how you interact with our website, services, and any communications you have with us.

2. How We Use Your Information

We may use the information we collect in the following ways:

To provide, operate, and maintain our services
To communicate with you about our services and respond to your inquiries
To improve and personalize our website and services
To comply with legal obligations, resolve disputes, and enforce our agreements

3. Legal Basis for Processing Personal Data

In accordance with the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

Consent: We may process your data based on your consent, which you may withdraw at any time.
Contractual necessity: We may process your data to fulfil a contract with you or to take steps before entering into a contract.
Legal obligation: We may process your data to comply with legal obligations.
Legitimate interests: We may process your data based on our legitimate interests, such as improving our services and communications.

4. How We Share Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in providing services to you, such as payment processors, IT service providers, and legal advisors. We ensure that these third parties protect your personal information in accordance with applicable data protection laws.

We may also disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

5. International Data Transfers

As a UK-based company, we may transfer your personal data outside of the UK and the European Economic Area (EEA) for processing purposes. When we do so, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Under the GDPR, you have the following rights in relation to your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete information we hold about you.
Right to Erasure: You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your data based on legitimate interests, direct marketing, or profiling.
Right to Withdraw Consent: If you have provided consent for the processing of your data, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality of our website.

9. Security of Your Information

We take reasonable measures to protect the personal information we collect from loss, theft, misuse, and unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Progressive Dispute Resolutions, Email: hello@progressivedr.co.uk